1. Introduction

The General conditions of sale detailed below (hereafter referred to as the “general terms”), govern exclusively the contractual relations between any user of the Ravageuse.fr website (hereafter referred to as a “user” or “you”) and the Merchant Ravageuse.fr belonging to the commercial enterprise whose trade name is “Ravageuse.fr” and whose registered office is located at 4 rue de la République, 60410 Verberie. Ravageuse.fr may be punctually obliged to modify some of the provisions of its general conditions, so it is necessary that these be read back at each visit of the Ravageuse.fr site. These amendments are enforceable from their online updates and may not apply to contracts previously concluded. Each purchase on Ravageuse.fr is governed by the general terms and conditions applicable to the date of the order. We consider that by validating your order, you accept without reservation our general terms and conditions of sale after having read them.

2. Place an order

To place your order, we put at your disposal the following website: https://www.Ravageuse.fr 24/24h and 7/7d

3. Product information

Ravageuse.fr gives the utmost care to the introduction of information on the essential characteristics of the products, in particular by means of technical descriptions from its partners and suppliers and photographs illustrating the products, within the limits of technology and in compliance with the best market standards.

4. Price

The sales prices shown on Ravageuse.fr are in euros and all taxes included but excluding delivery costs. The possible delivery costs are indicated to the user as his product choices and are invoiced to him at the end of the order in addition to the price of the selected products. We reserve the right to change our prices at any time, but we are committed to applying the applicable tariffs that have been indicated to you on Ravageuse.fr at the time of your order. We inform you that if a wrong price is displayed, obviously ridiculous, for whatever reason (computer bug, manual error, technical error…), the order will be cancelled, even in case of initial validation.

5. Availability

You will notice that we will honor your order within the limits of our available stocks. In the event that one of the products ordered is not available in our stocks, we undertake to contact you by e-mail within 5 days from the date of your order in order to inform you and to tell you in which This product could, if necessary, be delivered to you. If some of the products ordered, some are temporarily unavailable, we will offer you a refund.

In case you are interested in a product that is out of stock, a field allows you to enter your email address in order to be notified of its return in stock.

6. Delivery mode

Your order will be delivered to the selected relay point or to your home in Colissimo. When the item is marked “in stock” when ordering, the time between the order and the date of first presentation of the carrier at the specified place is the sum of 2 items: 1. Parcels are dispatched within 72 hours of receipt of your payment. We process and ship orders on working days, Monday to Friday, except holidays. 2. the delivery time of your parcel by the carrier of your choice.

Colissimo

The delivery time in Colissimo is 3 working days.

If you would like another method of delivery and for any problems related to your order please contact us: https://ravageuse.fr/contactez-nous

In all cases, if the parcel is returned to the sender, a second delivery will be made at the customer’s expense.

If the parcel is returned to the sender again, it will no longer be returned to the customer and the amount corresponding to that order, including any additional delivery charges, shall remain vested in Ravageuse.fr

No dispute concerning the delivery in itself is possible if the parcel appears as having been delivered, the register of the carrier being authentic.

7. Secure payment

Ravageuse.fr has chosen to ensure the security of payments with PayPal

8. Right of withdrawal. Satisfied or refunded

In accordance with article L221 of the consumer code, the withdrawal period is 14 days from the request for return. After this period, returns will not be accepted.

The parcel must be returned within 14 days after the return request, the postmark being authentic. All parcels whose stamp shows a date greater than 14 days will be refused.

The cost of returns is borne by the customer and we recommend you return it in parcel followed.

Once the goods are returned we will refund or Exchange the goods within 15 days.

To make a comeback:

-go to the “order history” page

-Click on detail in front of the relevant order

tick the products you want to return, specify the reason for the return, then click on “generate feedback”

-you will then receive a return confirmation email from our team

-then you can send us your parcel to the address indicated on the return document in parcel followed, note that the shipping costs will be at your expense

You can return your return to the following address:

Raveuse-return service

4 rue de Le République

60410 Verberie

Once the package has been returned in good condition and complying with the instructions above, Raveuse will refund the amount corresponding to the item (s) within 15 working days.

If an error on the product is proved, the customer’s return costs will be refunded on proof.

In exceptional cases of reimbursement of return costs. Raveuse reimburses at the minimum cost of a simple Colissimo relative to the shipping area.

The return is at the customer’s risk.

Raveuse reserves the right to refuse returns in the following cases:

-When the return label and parcel are sent beyond 14 days after the return request.

-When the item is not returned in its original packaging or in poor condition.

For any problems related to your return please contact us: https://ravageuse.fr/contactez-nous or at the following address: contact@ravageuse.fr

9. Commentary, criticism, communication

All notices filed by Ravageuse.fr users are monitored and moderated by the customer care team. Since the words violate the law and the ethics (abusive advertising, defamatory remarks, insults, comments out of context…) Ravageuse.fr reserves the right to refuse or modify the notice concerned.

10. Personal Data Protection

The information you provide to us is indispensable for the processing and delivery of orders, the preparation of invoices and guarantee contracts, their absence will result in the cancellation of your order. By registering on Ravageuse.fr, you agree to provide us with sincere and genuine information about you. The communication of false information is contrary to these general terms and conditions of use appearing on Ravageuse.fr. Personal information is processed in accordance with the provisions of Directive 2002/58/EC on the processing of personal data. Specifically, this means in particular that: your personal data may only be collected and processed in accordance with the purposes indicated during the collection. At any time, you have the right to access and rectify this data and the right to oppose it, in order to verify its accuracy and to have the possible errors corrected. To do so, please contact us here: https://ravageuse.fr/contactez-nous specifying your contact details.

12. Guarantees

The products we offer are covered by the legal guarantees of French law: the legal guarantee of conformity and the guarantee of latent defects.